All businesses strive to be better, to improve how they do things and what they offer. Just like a puppy venturing out for the first time, our small family business wanted to make everyone smile and tried to be all things, to all people. Noticeably, this did not really go as planned.
We knew we had some great service components, but really wanted to improve what we did. After spending some time reflecting on what we offered, and what we saw as our niche market we sought professional advice on how to best assist our growing clientele.
The result; the new DogClub model of daycare supported by an improved suitability assessment process; a modified service delivery model and staff up-skilled in dog behaviours and handling techniques. We also developed a much needed specialised day care programs for those dogs not really suited to the open socialisation environment, for families desperately needing behavioural support for their pooch. Most importantly the change of business name was chosen to match the range of services we now offer.
Diamond Paws Australia certainly provides much more than the standard dog daycare service by using a balanced approach to education and enrichment. Our personalised and individualised approach, focuses on assisting the dogs in care cope with behaviours like stress, boredom or anxiety.
The facility offers good sized indoor play pens, has an outdoor park area with real grass and a large sandpit that the dogs enjoy zooming around in. Your pooch will have fun participating in a range of enrichment activities that can be modified to suit your best friend.
The day program has a focus on calm behaviours, basic commands and includes several rest periods throughout the day to ensure your precious one does not overdo things and continues to enjoy the experience.
Contact us today to make a booking so you can look around and we can meet your best friend. You will also learn more about the grooming and a training services the facility partners offer.
